TesoroJewelers.com will gladly pay for FREE Ground shipping for every order valued over $100 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at UPS. United States Postal Service shipments can be tracked here at USPS.
Additional Shipping Options
- Ground Residental / Commercial: Free on all orders over $100.00 USD / $5.99 USD For Orders Under $100.00
- UPS 3 Day Shipping: $18.00 USD
- UPS 2 Day Shipping: $28.00 USD
- UPS 1 Day Shipping (only for domestic U.S. orders): $38.00 USD
- UPS Next Day Air Early AM (only for domestic U.S. orders): $65.00 USD
- Saturday Delivery Next Day Air (only for domestic U.S. orders): $55.00 USD
- International Shipping via UPS/USPS: $20.00 USD and up
• UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
• Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
• Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
Shipping and Item Problems
If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please contact TesoroJewelers.com to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, UPS and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to TesoroJewelers.com and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, TesoroJewelers.com will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact TesoroJewelers.com within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section for International shipping problems. If the item received is different than what was ordered, please contact TesoroJewelers.com within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please TesoroJewelers for more information. Product discrepancies not notified to TesoroJewelers within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective.
Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. TesoroJewelers reserves the right to replace the original packaging of products sold herein. TesoroJewelers cannot guarantee a replacement of the manufacturer’s original packaging.